• Want better conversations? Ask open-ended questions that have no right or wrong answers-make your partner feel brilliant.
• Want better meetings? Ban smartphones, use a timer, and make everyone stand up.
• Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones.

Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it.