A New Way to Help People (Because the Old Ways Don't Work)
Chapter 1: Brian's $170,000,000 Turnaround
Why It's Important to Change Other People
Chapter 2: The Four Steps
A Quick Tour
Chapter 3: Yes I Want That Third Bowl of Ice Cream
People Don't Resist Change, They Resist Being Changed
Chapter 4: Whose Spreadsheet Is It Anyway?
Ownership
Chapter 5: Spencer Thinks He's Helping, But He's Not
Independent Capability
Chapter 6: If You are Willing to Feel Everything, You Can Do Anything
Emotional Courage
Chapter 7: Change is a Future Thing
Future-Proofing
SUMMARY OF THE FOUR STEPS [COMP this is a single Section opener, please differentiate from Part openers here and in text]
Step 1: Shift from Critic to Ally
Chapter 8: The Ramona Problem
Become an Ally
Chapter 9: Be Your Own Ally First
Let Go and Be Present
Chapter 10: Then, Become Their Ally
Empathize with the Other Person
Chapter 11: Silver Platter Opportunities
Permission Formula
Chapter 12: Do You Have a Minute?
You Initiate the Conversation
Chapter 13: Hey, I'm in Charge Here
The Misguided Reliance on Positional Power
Chapter 14: Pitfalls to Avoid
How to Stay on Track
Step 2: Identify an Energizing Outcome
Chapter 15: No More Code, No More Bugs
Problems are Signposts Pointing to Energizing Outcomes
Chapter 16: A Higher Bar Than a Functional Team
A Demo of the Outcome Step
Chapter 17: Positive
Transform Don't Want into Do Want
Chapter 18: Clear
A Technique for Getting to Shared Clarity
Chapter 19: Meaningful
Getting to What Matters
Step 3: Find the Hidden Opportunity
Chapter 20: Become a Scientist
They're Not Learning From You, They're Learning With You
Chapter 21: That Does Sound Exciting!
A Demo of the Opportunity Step
Chapter 22: Explore the Problem in Depth
Question 1: What's Happening Now?
Chapter 23: She Argues with Everyone
Separating Data from Interpretation
Chapter 24: What Worked and What Didn't?
Question 2: What Have You Tried?
Chapter 25: Thank Goodness for This Problem
Question 3: How Can the Problem Get You to the Energizing Outcome?
Chapter 26: Keep Your GPS On
Pitfalls to Avoid in the Opportunity Step
Step 4: Create a Level-10 Plan
Chapter 27: Nail the Landing
Craft the Plan
Chapter 28: Identify Options
A Demo for the First Task
Chapter 29: Let's Put That on the List. What Else Might You Try?
Tips to Help Them Identify Options
Chapter 30: Choose
A Demo for the Second Task
Chapter 31: If You Did Know, What Would It Be?
How to Help Them Choose
Chapter 32: Commit
A Demo for the Third Task
Chapter 33: What, How, and When?
Skyrocket Their Chances of Success
Chapter 34: You Can Change Other People
Taking the Four Steps into Your World
Acknowledgments
About the Authors
Index