Etiquette isn't just something to turn to when we're expected to behave formally. It exists to ease social tension in daily life and make interactions between people easy, with no ruffled feathers or hurt feelings. Everyday Etiquette understands that etiquette is about real life, and will be an essential, streamlined resource. Everyday Etiquette decodes the smooth, easy way to: petiquette, having the best pooch in the neighbourhood; saying the perfect thing at a funeral; acknowledge a gift; respond to a request for a favour and to say no; smoke a cigar in public; attend a bat mitzvah or confirmation ceremony; and, remember someone's name on the spot.