PRAISE FOR Professional Services Automation SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy. -Ted Kempf, Principal Analyst, Gartner The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish. -Rick Freedman, author, The IT Consultant and The eConsultant I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions. -Jean Denis Talon, President and CEO, AXA This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software. -Stuart Sackman, Vice President, ADP This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation. -Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach. -Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University