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Business Process Management and the Balanced Scorecard Ralph F. Smith

Business Process Management and the Balanced Scorecard By Ralph F. Smith

Business Process Management and the Balanced Scorecard by Ralph F. Smith


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Condition - Good
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Summary

Balanced Scorecard and Business Process Management provides a "how to" approach with multiple real-world examples on how to select the proper processes and measures for a strategy map and Balanced Scorecard.

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Business Process Management and the Balanced Scorecard Summary

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers by Ralph F. Smith

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

About Ralph F. Smith

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

Table of Contents

Preface. Chapter 1. A World of Change. Chapter 2. How Process Can Drive Strategy. Chapter 3. The Strategic Process. Chapter 4. Strategy Maps. Chapter 5. Balanced Scorecard and Strategic Initiatives. Chapter 6. Conclusions. Index.

Additional information

CIN0470047461G
9780470047460
0470047461
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers by Ralph F. Smith
Used - Good
Hardback
John Wiley and Sons Ltd
2006-11-22
240
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

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