The Automotive Industry Action Group - representing, most notably, General Motors, Ford and Chrysler - has put forward a high quality standard system known as QS-9000, with certification mandatory for suppliers to these big three. To remain certified, these firms must pass a surveillance audit every six months. This text simplifies this standard, enabling the one out of four automotive companies affected to get up to speed quickly. It provides concise, non-technical answers to the 101 most commonly asked questions. The book should be of interest to supervisors and middle-to-senior managers working for motor manufacturing industry.