Cart
Free US shipping over $10
Proud to be B-Corp

Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise SCHNEIDER

Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise By SCHNEIDER

Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise by SCHNEIDER


$10.00
Condition - Very Good
Only 2 left

Summary

One size does not fit all! Success for your organization begins with knowing your unique business and which leadership practices are the right fit.

Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise Summary

Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise by SCHNEIDER

Every year, businesses needlessly fail because they adapted the wrong strategies suited for their organization's strengths. A mid-tier retail chain is derailed by leadership demands for superior products instead of reliably low prices. A software giant is brought to its knees by prioritizing profits over innovation. A small arts college is destabilized by top-down rules designed for a predictable and dependable company. There is no one-size-fits-all game plan for success when it comes to the wide array of businesses today. Success starts with knowing the kind of business you're really in. In Lead Right for Your Company's Type, learn the four categories that every enterprise falls into, depending on their customer promise: customized (e.g., ad agency), predictable and dependable (e.g., utility company), benevolent (e.g., educational institution), and best in class (e.g., high-tech company like Apple). Then follow a proven five-step process to help you in diagnosing your organization's ills and stop them at their source.When leadership practices fit the customer promise and company type, the organization thrives. But apply the wrong practices and the mismatch pulls the enterprise apart. Lead Right for Your Company's Type will help you find the best strategies for success for your unique business.

About SCHNEIDER

William E. Schneider, Ph.D. is a consulting psychologist and co-owner of Corporate Development Group (CDG), a leadership and organizational development firm. He is the author of The Reengineering Alternative.

Table of Contents

Contents

Foreword xi

Introduction: Your Enterprise Is a Living People System xv

SECTION I

THE FOUR LIVING ENTERPRISES 1

1. The Four Living Enterprises: Determining Your Organization's Type 3

2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services 21

3. The Enrichment Enterprise: Elevating Customer's Lives 39

4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services 57

5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer 75

6. The System-Centric Mind-set: Start and Stay with Your Living System 93

SECTION II

HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP 115

7. Focus: Establishing the Magnetic North for Your Enterprise 117

8. Configuration: Properly Connecting Core and Support Work Processes 129

9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise 139

10. Balance: Keeping Your Strengths from Becoming Weaknesses 153

11. Adaptation: Adapting to Environmental and Life Cycle Changes 165

12. Conclusion 177

Appendix Analytics

Using the Validated Assessments Available to You and Your Enterprise 181

The Enterprise-Level Assessments 182

Enterprise Customer Promise Indicator (ECPI)TM 182

Enterprise Culture Indicator (ECI)TM183

Enterprise Leadership Team Indicator (ELTI)TM183

The Individual-Level Assessments 183

Individual Leader Indicator (ILI)TM 183

Individual Contributor Indicator (ICI)TM 184

References 185

Index195

Additional information

GOR011332418
9780814437995
0814437990
Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise by SCHNEIDER
Used - Very Good
Hardback
HarperCollins Focus
20170724
224
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise