1.) Brief Table of Contents
2.) Full Table of Contents
1.) Brief Table of Contents
Part I: Foundations of Communication
Chapter 1: A First Look at Civil Communication
Chapter 2: Perceiving the Self and Others
Chapter 3: Civil Verbal Communication
Chapter 4: Civil Nonverbal Communication
Chapter 5: Civil Listening and Responding with Confirmation 90
Part II: Civil Interpersonal Communication
Chapter 6: Interpersonal Relationships and Civil Communication
Chapter 7: Intimate Relationships, Romantic Relationships, and Civil Communication
Chapter 8: Civil Communication in Conflicts
Part III: Civil Small Group Communication
Chapter 9: Civil Communication in Groups
Chapter 10: Group Processes and Civil Communication
Part IV: Civil Public Speaking
Chapter 11: Preparing Civil Public Speeches
Chapter 12: Delivering Public Speeches with Civility
Chapter 13: Giving Civil Informative and Special Occasion Speeches
Chapter 14: Giving Persuasive Speeches with Civility
2.) Full Table of Contents
Part I: Foundations of Communication
Chapter 1: A First Look at Civil Communication
Civil and Ethical Communication
Defining Communication
Types of Communication
Models of Communication
Contexts of Communication
Improving Our Ability to Communicate Civilly and Effectively: Principles of Communication
Chapter 2: Perceiving the Self and Others
Definition of Perception and Self-Concept
Perception, Self-Concept, and Civility
Stages in the Perception Process
Theoretical Perspectives about Perception
Characteristics of the Self-Concept
Improving Our Ability to Communicate Civilly and Effectively About our Perceptions
Chapter 3: Civil Verbal Communication
Definition of Verbal Communication
Verbal Communication and Meaning
Verbal Communication and Thought
Improving Our Ability to Engage in Civil and Effective Verbal Communication
Uncivil Language: Profanity and Cursing
Chapter 4: Civil Nonverbal Communication
Definition of Nonverbal Communication
Functions of Nonverbal Communication
Types of Nonverbal Communication
Road Rage: Nonverbal Communication and Incivility
Deception and Nonverbal Communication
Improving our Ability to Communicate with Civil and Effective Nonverbal Immediacy Behaviors
Chapter 5: Civil Listening and Responding with Confirmation
Definition of Listening
Listening, Civility, and Ethics
Stages and Types of Listening
Improving our Ability to Engage in Civil and Effective Listening
Confirming Listening Response Styles
Listening, Confirming Responses, and Contexts
Part II: Civil Interpersonal Communication
Chapter 6: Interpersonal Relationships and Civil Communication
Definition and Types of Interpersonal Relationships
Interpersonal Relationships and Civility
Theoretical Perspectives about Interpersonal Relationships
Relational Communication
Improving our Ability to Communicate Civilly and Effectively with Metacommunication
Chapter 7: Intimate Relationships, Romantic Relationships, and Civil Communication
Definition of Intimate and Romantic Relationships
Communication in Intimate and Romantic Relationships
Self-Disclosure and Social Penetration Theory
Stage Models
Dialectical Tensions Model
Intimate Relationships, Romantic Relationships, and Civility
Chapter 8: Civil Communication in Conflicts
Definition of Conflict
Theoretical Perspectives on Conflict Behavior
Causes of Conflict
Options in Conflict Management
Improving our Ability to Communicate in Conflict Situations
Avoiding Violence in Conflicts
Improving our Ability to Come Together After Conflict
Part III: Civil Small Group Communication
Chapter 9: Civil Communication in Groups
Group Communication and Civility
What Characterizes Groups?
How Groups Develop
Creating Group Climate
Power and Leadership in Groups
Chapter 10: Group Processes and Civil Communication
Group Problem Solving, Civility, and Ethics
Communication and Decision Making in Groups
Introduction to Group Processes
Problem-Solving: The Heart of Group Processes
Improving Our Ability to Engage in Civil and Effective Problem Solving
Barriers to Effective Problem Solving
Handling Conflict in Groups
Improving Our Ability to Create Civil and Effective Group Meetings
Part IV: Civil Public Speaking
Chapter 11: Preparing Civil Public Speeches
Engaging Your Audience with Civility
Planning Your Speech Topic
Organizing Your Information
Writing a Speech Outline
Formulating the Introduction, Transitions, and Conclusion
Gathering and Using Supporting Material
Chapter 12: Delivering Public Speeches with Civility
Delivery, Civility, and Ethics
Controlling Anxiety
Methods of Delivery
Techniques for Effective Delivery
Planning, Preparing, and Using Presentation Aids
Practicing Your Speech
Chapter 13: Giving Civil Informative and Special Occasion Speeches
What Is Information?
Informative Speech Purposes
The Process of Informing Audiences
Composing an Informative Speech
Special Occasion Speeches
Informative Speeches, Special Occasion Speeches, and Civility: Avoiding Plagiarism
Chapter 14: Giving Persuasive Speeches with Civility
What Is Persuasion?
Persuasive Speech Purposes
The Process of Persuading Audiences
Composing a Persuasive Speech
Persuasive Speaking and Incivility: Logical Fallacies
Persuasive Speaking and Civility: Invitational Rhetoric