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PART ONE
Chapter 1 Process in Technical Communication
Chapter 2 McDuff, Inc.: Ethics and Globalism in the Workplace
Chapter 3 Organizing Information
Chapter 4 Page Design
PART TWO
Chapter 5 Patterns of Organization
Chapter 6 Process Descriptions and Instructions
Chapter 7 Letters, Memos, and Electronic Communication
Chapter 8 Informal Reports
Chapter 9 Formal Reports
Chapter 10 Proposals and Feasibility Studies
PART THREE
Chapter 11 Web Pages and Writing for the Web
Chapter 12 Graphics
Chapter 13 Oral Communication
Chapter 14 Technical Research
Chapter 15 The Job Search
Chapter 16 Style in Technical Writing