Five Star Service: How to Deliver Exceptional Customer Service by Michael Heppell

Five Star Service: How to Deliver Exceptional Customer Service by Michael Heppell

£2.82

Availability: In stock

Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.
OR

Description

Details

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you * Delight your customers every time * Deliver remarkable results that will keep them coming back for more * Win more customers without spending a fortune * Get repeat orders and referrals from everyone you encounter Whether it's studying the Disney parking system or enrolling students at college; going behind the scenes in the world's top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.

Additional Information

Additional Information

SKU GOR002552369
Title Five Star Service: How to Deliver Exceptional Customer Service
Author By (author) Michael Heppell
Condition VERYGOOD
Binding Type Paperback
Publisher Pearson Education Limited
Year Published 2010
Number of Pages 264
ISBN 10 0273734385
ISBN 13 9780273734383
Edition N/A
Prizes N/A
Cover Note: Book picture is for illustrative purposes only, actual cover or edition may vary.
Note: This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.
Ex Library No
Description

Details

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you * Delight your customers every time * Deliver remarkable results that will keep them coming back for more * Win more customers without spending a fortune * Get repeat orders and referrals from everyone you encounter Whether it's studying the Disney parking system or enrolling students at college; going behind the scenes in the world's top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Additional Information

Additional Information

SKU GOR002552369
Title Five Star Service: How to Deliver Exceptional Customer Service
Author By (author) Michael Heppell
Condition VERYGOOD
Binding Type Paperback
Publisher Pearson Education Limited
Year Published 2010
Number of Pages 264
ISBN 10 0273734385
ISBN 13 9780273734383
Edition N/A
Prizes N/A
Cover Note: Book picture is for illustrative purposes only, actual cover or edition may vary.
Note: This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.
Ex Library No