101 Activities for Delivering Knock Your Socks Off Service
Summary
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101 Activities for Delivering Knock Your Socks Off Service by Ann Thomas
From the bestselling Knock Your Socks Off Service series, this valuable tool book includes a plethora of fast and effective activities that teach customer service professionals how to provide world-class service.
Ann Thomas of Performance Research Associates, Inc. (Minneapolis, MN) carries on the legacy begun in 1972 by the late service legend, Ron Zemke. The firm consults with corporations and nonprofits of all sizes around the globe. Jill Applegate of Performance Research Associates, Inc. (Minneapolis, MN) carry on the legacy begun in 1972 by the late service legend, Ron Zemke. The firm consults with corporations and nonprofits of all sizes around the globe.
| SKU | Unavailable |
| ISBN 13 | 9780814414446 |
| ISBN 10 | 0814414443 |
| Title | 101 Activities for Delivering Knock Your Socks Off Service |
| Author | Ann Thomas |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | HarperCollins Focus |
| Year published | 2018-04-13 |
| Number of pages | 384 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |