151 Quick Ideas to Deal with Difficult People by Carrie Mason-Draffen

151 Quick Ideas to Deal with Difficult People by Carrie Mason-Draffen

If you have ever wished you had the equivalent of a Nanny 911 to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Difficult People is the ultimate guide on how to face challenging employees and coworkers.

The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you're likely to encounter at work and how best to deal with them. When faced with difficult employees, too often managers and coworkers lack the skills for handling the stressful encounters, so they throw up their hands in complete exasperation. Well, all that ends with this book. You'll learn how to:

Keep problem employees from setting the tone in the office.

Take steps to turn troublemakers into team players.

Keep them from demoralizing or scaring away other employees.

Know when to cut your losses.

Avoid hiring troublemakers in the first place.

Confront bullies, harassers, and ageists.

Keep a backstabber from sabotaging your career.

Keep an aggressive colleague from commandeering your meeting.

Deal with colleagues who infringe on your time.

Because the information in this book is so concise and practical, you'll refer to it again and again. Whether you are a manager or a coworker of difficult employees, the advice will give you the tools to better supervise problem workers or the confidence to stand up to them. You will no longer live in fear of an aggressive employee ruining your day.

Carrie Mason-Draffen writes from a wealth of experience. For 10 years she has written an acclaimed workplace column for Newsday, a New York daily 
newspaper. 151 Quick Ideas to Deal With Difficult People draws on the insights she has gained from answering questions from hundreds of 
managers and employees. For additional information, the author interviewed outstanding experts in the legal and human-resource professions. 
Mason-Draffen lives on Long Island, New York, with her husband and three teenagers.

SKU	Unavailable
ISBN 13	9781564149381
ISBN 10	1564149382
Title	151 Quick Ideas to Deal with Difficult People
Author	Carrie Mason-Draffen
Series	151 Quick Ideas Ser
Condition	Unavailable
Binding Type	Paperback
Publisher	Red Wheel/Weiser
Year published	2007-06-04
Number of pages	192
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.