Active Operations Management by Neil Bentley

Active Operations Management by Neil Bentley

Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.

I enjoyed this book and learning more about active operations managementIt gave me some key tips and advice that I am excited to apply throughout the workplace. * NetGalley *

Neil Bentley has been helping organizations to improve their front-line operating performance since the late 1980s. Originally qualified in Psychology, he started work at Lucas Industries in the 1980s, gaining experience in manufacturing production management and learning about Systems Engineering and the Toyota Production System. Neil went on to work at PA Consulting Group focusing on culture and organizational change in financial services and the public sector.

Richard Jeffery qualified in Systems and Management at City University London, researching and applying technology support for decision-making processes based around John Warfield and Peter Checkland’s system-thinking theories. Working at PA Consulting Group and Coopers and Lybrand, he specialized in organizational change management and operational effectiveness in financial services.

Together they began developing the Active Operations Management (AOM) method and the Workware software as partners at the boutique consultancy OCP. They launched ActiveOps as an independent business in 2005.

Since then they have overseen the evolution of the business from a 6-person operation based in Reading, UK to become a global operation with divisions in Australia, India, South Africa and North America. Today Richard leads the business and Neil is a non-executive member of the board.

SKU	Unavailable
ISBN 13	9781788602310
ISBN 10	1788602315
Title	Active Operations Management
Author	Neil Bentley
Condition	Unavailable
Binding Type	Paperback
Publisher	Practical Inspiration Publishing
Year published	2021-01-19
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.