Advancing Quality by Joss
* What is Total Quality Management? * How does it fit in with other forms of quality assurance? Advancing Quality: Total Quality Management in the NHS addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for TQM. The book will be of interest to both professional and general managers in the NHS and all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health care sector. It will also be essential reading for those engaged in quality development as practitioners or in research and teaching in public sector work. Advancing Quality: Total Quality Management in the NHS is an authoritative text for all those involved in quality assurance issues.
"..what Joss and Kogan offer the reader is a helpful definition of quality and 'a guide' to help practitioners and managers getto grips with concepts of quality and ways of applying them to their own area of work within the NHS." - Health Service Journal "...the authors produce excellent information...For those contemplating what TQM has to offer their particular health service,or those wanting to 'rejuvenate' their existing programme, this is anexcellent and 'easy to read' text which is highly recommended." - The International Journal of Health Care and Quality Assurance "...will become the standard text for all those involved in quality assurance issues. It is a comprehensive introduction to total quality management." - Contact: The Interdisciplinary Journal of Pastoral Studies
| SKU | Unavailable |
| ISBN 13 | 9780335193950 |
| ISBN 10 | 0335193951 |
| Title | Advancing Quality |
| Author | Joss |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Open University Press |
| Year published | 1995-10-16 |
| Number of pages | 224 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |