The Art of Software Support by Francoise Tourniaire
A hands-on practical guide to the design and operation of software support centers and help desks.FRANCOISE TOURNIAIRE is Director of Technical Support at Sybase, Inc., a publisher of client/server and Internet software.
RICHARD FARRELL is Senior Manager of Technical Support at Sybase, Inc., a publisher of client/server and Internet software.
| SKU | Unavailable |
| ISBN 13 | 9780135694503 |
| ISBN 10 | 0135694507 |
| Title | The Art of Software Support |
| Author | Francoise Tourniaire |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Pearson Education (US) |
| Year published | 1996-11-15 |
| Number of pages | 352 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |