Belle by Elizabeth Mills

Belle by Elizabeth Mills

Customer service has been central to Dell's success - this book is packed with practical techniques and proven insights for improving performance. - Michael Dell, CEO, Dell When You Get This One Thing Right You'll Literally Obliterate The Competition. How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased market share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more sophisticated and demanding customers take their money elsewhere. With this in mind 'Bare Knuckle' persuasion expert Simon Hazeldine has joined forces with savvy customer service veteran Chris Norton to show you how to transform your organisation into a world beating customer led cash machine. Drawing on their own hard-won experience and modeling the best customer service principles today, Simon and Chris strip customer service back to the bone giving you the essential tools you really need to become your customers' true champion. Inside you will learn. * How To Find Out What Your Customers Really Want * The Right Way To Build A Customer Service Culture * How To Implement A Customer Service Strategy * The Bare Knuckle Customer Service Model * How To Benefit From Customer Complaints * What Customer Relationship Management Really Does * How To Set Up & Run A World Class Call Centre * The 5 Most Stupid Things To Say To A Customer * .and much more

SKU	Unavailable
ISBN 13	9780439883368
ISBN 10	0439883369
Title	Belle
Author	Elizabeth Mills
Series	Scholastic Reader Breyer Stablemates: Level 3
Condition	Unavailable
Binding Type	Hardback
Publisher	Scholastic US
Year published	2007-10-01
Number of pages	28
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.