Benchmarking Book by Michael J Spendolini
Benchmarking - the systematic evaluation of the best of the competition - is the new buzzword in quality/product planning. This book is a synthesis of lessons learned from pioneering benchmarking companies. Drawing on the experiences of such diverse companies as Boeing, Xerox, AT&T, DuPont, DEC, Motorola and IBM, this book provides anyone interested in the process with the steps they need to establish a benchmarking programme, and a basic model to use or adapt. The author lays out each major stage of a structured benchmarking process: determining which products or processes to benchmarking; forming a benchmarking team; identifying a benchmarking partners; collecting and analyzing benchmarking information; and taking action.| SKU | Unavailable |
| ISBN 13 | 9780814478660 |
| ISBN 10 | 0814478662 |
| Title | Benchmarking Book |
| Author | Michael J Spendolini |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Amacom |
| Year published | 1994-09-21 |
| Number of pages | 224 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |