The Big Book of Customer Service Training Games
Summary
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The Big Book of Customer Service Training Games by Peggy Carlaw
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
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| SKU | Unavailable |
| ISBN 13 | 9780077114763 |
| ISBN 10 | 0077114760 |
| Title | The Big Book of Customer Service Training Games |
| Author | Peggy Carlaw |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2006-10-16 |
| Number of pages | 209 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |