The Binman's Guide to Amazing Customer Service by Oisin Browne

The Binman's Guide to Amazing Customer Service by Oisin Browne

Create a high-level customer focused environment that provides amazing customer service by nurturing the culture that grows great front-line heroes that seamlessly wow customers with a service centric and job done mind-set.Welcome to the third offering in the Binman's Guide series of business books. The first book covered the basics of selling and put down an excellent foundation for the mind-set needed to win at selling. The second book was an overview of the marketing landscape and provided a solid understanding of the world of marketing. This third book focuses on providing amazing service to customers. Every business provides customer service, some bad, some good and a few exceptionally outstanding. We all have had amazing experiences that surprised or wowed us and we have had the experience where we shake our head and say, 'never again'. Sometimes, when we have that 'not so good experience' you can have an amazing turnaround of events where the people you are dealing with cultivate the right systems and empower people in place to make your experience what it should be. Nobody ever gets it right all of the time but I believe the following tips and techniques will help you to get it right most of the time. And, if it does go wrong, the right things will happen to right that wrong. More than ever, amazing service is expected in today's business environments and I believe when you provide amazing service to your customer you can put a price on it. This book can be summed up in one line, 'People will be happy to pay for amazing customer service'. Let's be to the forefront in providing this experience, over and over.

Oisin has worked at The City Bin Co. since 1998 where he has learned that a winning mindset is essential when nurturing the sales team and selling techniques needed to sell. He began his career on the back of the bin lorry where he worked for four years before moving to successive roles in sales, customer service and marketing. Such versatility has given Oisin a deep understanding of the importance of the company's values, culture, and adherence to its mission. A successful salesman and certified hypnotist, Oisin is a business enthusiast with an interest in business growth, motivation, sales, marketing and customer service. He has over 20 years sales and marketing experience in both the music and waste industry. 

 Oisin contributes fortnightly to the biggest local newspaper in the west of Ireland 'The Galway Advertiser' with his 'Drop the Monkey Business' column, sharing business nuggets & life inspirations. 
He also writes business-focused blogs for The Huffington Post and is co-founder and chairperson of the Business Motivation Group, a business support group that offers motivational talks, support, and inspiration.

SKU	Unavailable
ISBN 13	9781916088320
ISBN 10	1916088325
Title	The Binman's Guide to Amazing Customer Service
Author	Oisin Browne
Condition	Unavailable
Binding Type	Paperback
Publisher	Bookhub Publishing
Year published	2020-11-24
Number of pages	162
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.