Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

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ISBN 13
Title	Assertiveness At Work: A Practical Guide To Handling Awkward Situations
Author	Ken Back
Condition	Unavailable
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Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.