Building & Managing a World Class IT Help Desk
Summary
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Building & Managing a World Class IT Help Desk by G Robert Wooten
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
"A quality help desk can make a critical difference in the day to day operations of a companyBuilding & Running: A World Class IT Help Desk by Bob Wooten is a complete blueprint for help desk success." - Anne Martinez, CCNA, MCSE, Author of Get Certified and Get Ahead."
Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.
| SKU | Unavailable |
| ISBN 13 | 9780072132373 |
| ISBN 10 | 007213237X |
| Title | Building & Managing a World Class IT Help Desk |
| Author | G Robert Wooten |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2001-05-16 |
| Number of pages | 583 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |