Bullies, Tyrants, and Impossible People
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Bullies, Tyrants, and Impossible People by Ronald M Shapiro
The impossible people who make life's journey so difficult are everywhere-at the office, in restaurants, on airplanes, living next door, members of your own family. They're . . .. your "nothing is ever good enough" boss
. the "no price is ever low enough" client
. the next-door neighbor who redefines the meaning of paranoia
. the ma tre d' who looks through you as if you don't exist
. the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you
Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more-N.I.C.E. Their system shows you how to neutralize your emotions so you don't just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you're facing-the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you'll learn how to shape the outcome by controlling the encounter and, finally, how to get "unstuck" by exploring your options.
Using colorful stories from all walks of life- "He called me the scum of the earth and it went downhill from there," "First, lock all your vendors in a small room," and "The boss from hell"-the authors bring their lessons to life, from business life to family life.
Dale, James M.: - James Dale is an author and marketing consultant whose work includes books, articles, radio, television, sports, technology, media relations, and marketing. He is the former president of international advertising agency W. B. Doner, and co-founder of Richlin/Dale business advisory. Dale has written or co-written numerous books on topics ranging from baseball to negotiation to golf to business to football to medicine.
| SKU | Unavailable |
| ISBN 13 | 9781400050123 |
| ISBN 10 | 140005012X |
| Title | Bullies, Tyrants, and Impossible People |
| Author | Ronald M Shapiro |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Random House USA Inc |
| Year published | 2007-04-24 |
| Number of pages | 288 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |