The Call Center Handbook by Keith Dawson

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The Call Center Handbook by Keith Dawson

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Summary

A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

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The Call Center Handbook by Keith Dawson

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

SKU Unavailable
ISBN 13 9781578203055
ISBN 10 1578203058
Title The Call Center Handbook
Author Keith Dawson
Condition Unavailable
Binding Type Paperback
Publisher Taylor & Francis Ltd
Year published 2003-11-20
Number of pages 283
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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