Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns by Ben Benjamin

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns by Ben Benjamin

Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.

Dr. Ben Benjamin is a communications consultant, business coach, and writer. He holds a doctorate in education and is an accomplished teacher trainer; he has trained instructors who have offered his courses throughout the United States and in Europe. Dr. Benjamin is author of hundreds of articles, as well as several books.

Amy Yeager is a certified Senior SAVI Trainer. She has designed and led SAVI trainings for multinational corporations, schools, healthcare organizations, and other nonprofit institutions. In addition to her in-person training, she conducts Web-based phone seminars for ongoing skill development. She is a certified practitioner of the Alexander Technique and Self Regulation Therapy.

Anita Simon is co-developer with Yvonne Agazarian of SAVI(r), the System for Analyzing Verbal Interaction. Dr. Simon teaches SAVI(r) regularly at a variety of professional conferences and at smaller meetings in the fields of psychotherapy, human resources, and education.

SKU	Unavailable
ISBN 13	9780071769969
ISBN 10	007176996X
Title	Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
Author	Ben Benjamin
Condition	Unavailable
Binding Type	Paperback
Publisher	McGraw-Hill Education - Europe
Year published	2012-04-16
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.