Crowning the Customer by Senator Feargal Quinn
Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.| SKU | Unavailable |
| ISBN 13 | 9780862787639 |
| ISBN 10 | 0862787637 |
| Title | Crowning the Customer |
| Author | Senator Feargal Quinn |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | O'Brien Press Ltd |
| Year published | 2002-02-04 |
| Number of pages | 160 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |