Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

SKU	Unavailable
ISBN 13	9780071446525
ISBN 10	0071446524
Title	Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Author	Kerry Patterson
Condition	Unavailable
Binding Type	Paperback
Publisher	McGraw-Hill Education - Europe
Year published	2004-09-16
Number of pages	304
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.