Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
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Summary
Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviourDiscover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.Includes scripts modelling the best way to deal with confrontations.
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
| SKU | Unavailable |
| ISBN 13 | 9780071446525 |
| ISBN 10 | 0071446524 |
| Title | Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior |
| Author | Kerry Patterson |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2004-09-16 |
| Number of pages | 304 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |