Customer Behavior by Jagdish Sheth

Customer Behavior by Jagdish Sheth

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Summary

Intended for advanced undergraduates or graduate students, this textbook examines the significance of the customer, the foundations of customer behavior, decisions and relationships, and the processes of building loyalty and creating value. Attention is given to both household and business consumer

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Customer Behavior by Jagdish Sheth

Now in a completely revamped second edition, the authors of Customer Behavior have adapted the content, length, and end-of-chapter materials in the text, producing a new text that is tailored specifically to upper level 4-year programs, or to graduate level programs. Its managerial approach focuses not only on the household consumer but also on the business customer market. This text goes beyond the conventional subject matter of consumer behavior textbooks, focusing not only on the role of customers as buyers, but also on their roles as users and payers.
SKU Unavailable
ISBN 13 9780030343360
ISBN 10 0030343364
Title Customer Behavior
Author Jagdish Sheth
Condition Unavailable
Publisher Cengage Learning, Inc
Year published 2003-02-18
Number of pages 512
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable