The Customer Challenge by Tom Johnson
This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.| SKU | Unavailable |
| ISBN 13 | 9780273626336 |
| ISBN 10 | 0273626337 |
| Title | The Customer Challenge |
| Author | Tom Johnson |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Pearson Education Limited |
| Year published | 1997-06-27 |
| Number of pages | 256 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |