Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution by David Hamme

Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution by David Hamme

You can execute a world-class business improvement plan, but if its effects don't reach the customer - is it really of value? In this book, the author reveals a proven method for connecting your company's value creation processes to customer-desired products - forging a direct link between strategic intentions and everyday business activities.

DAVID HAMME is the managing director of Ephesus Consulting, a boutique-consulting firm that focuses on driving game-changing initiatives for its clients. Prior to founding Ephesus, he worked as a management consultant for Ernst & Young, The North Highland Company, and as an executive in Lowe's Home Improvement's $3 Billion Installation business unit. As a leader in this division at Lowe's, Hamme oversaw the strategic planning, marketing, product management, pricing, new product development, and sales functions.

SKU	Unavailable
ISBN 13	9780071834704
ISBN 10	0071834702
Title	Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution
Author	David Hamme
Condition	Unavailable
Binding Type	Hardback
Publisher	McGraw-Hill Education - Europe
Year published	2014-10-16
Number of pages	368
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.