Customer Service by Andrew Sturdy
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
| SKU | Unavailable |
| ISBN 13 | 9780333946077 |
| ISBN 10 | 0333946073 |
| Title | Customer Service |
| Author | Andrew Sturdy |
| Series | Critical Perspectives On Work And Organisations |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Bloomsbury Publishing PLC |
| Year published | 2001-03-29 |
| Number of pages | 215 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |