Customer Service Management in Africa
Summary
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Customer Service Management in Africa by Robert Hinson
This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.
Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey
| SKU | Unavailable |
| ISBN 13 | 9781032400051 |
| ISBN 10 | 1032400056 |
| Title | Customer Service Management in Africa |
| Author | Robert Hinson |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Taylor & Francis Ltd |
| Year published | 2022-08-29 |
| Number of pages | 360 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |