The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
Summary
The feel-good place to buy books
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.
| SKU | Unavailable |
| ISBN 13 | 9780071809931 |
| ISBN 10 | 0071809937 |
| Title | The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business |
| Author | Sriram Dasu |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2013-08-16 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |