The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard Gallagher
The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--its about making sure your customers are happy.
RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.
| SKU | Unavailable |
| ISBN 13 | 9780814431832 |
| ISBN 10 | 0814431836 |
| Title | The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations |
| Author | Richard Gallagher |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | HarperCollins Focus |
| Year published | 2013-04-16 |
| Number of pages | 208 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |