Customer Service Workbook + FREE CD ROM by Neville Lake

Customer Service Workbook + FREE CD ROM by Neville Lake

This text provides the framework for applying sound management principles to all parts of a business which touch the customer. Taking a holistic view it enables the reader to prepare, manage and change a business to get the most out of customer relationships.

Neville Lake has had a long and successful business career, during which has worked for some of the world's top consulting firms. A registered psychologist, Neville has been a business and strategic consultant for over 17 years, has visited over 50 world best-practice organisations and has consulted to over 80 businesses. He is the author of several books, including The Strategic Planning Workbook and The Customer Service Workbook, both published by Kogan Page. Kristin Hickey has a background in customer service as well as extensive experience as a lecturer in marketing and management. She now works as a management consultant and her broad knowledge has enabled her to develop a holistic view of customer service and business in general. As a result she has been able to help numerous corporate clients make big breakthroughs with customers.

SKU	Unavailable
ISBN 13	9780749437893
ISBN 10	0749437898
Title	Customer Service Workbook + FREE CD ROM
Author	Neville Lake
Condition	Unavailable
Binding Type	Paperback
Publisher	Kogan Page Ltd
Year published	2002-10-03
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.