The Customer Support Handbook by Jeff Vincent Cml Nrcma

The Customer Support Handbook by Jeff Vincent Cml Nrcma

How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.

If you're a CEO Or Founder: This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees.

If you're a customer support professional: This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers.

Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree. - Richard White, Founder and CEO of UserVoice

SKU	Unavailable
ISBN 13	9780615962016
ISBN 10	0615962017
Title	The Customer Support Handbook
Author	Jeff Vincent Cml Nrcma
Condition	Unavailable
Binding Type	Paperback
Publisher	Cosupport
Year published	2014-02-04
Number of pages	204
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.