Dealing with Difficult People by Roberta Cava
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.| SKU | Unavailable |
| ISBN 13 | 9780749910198 |
| ISBN 10 | 0749910194 |
| Title | Dealing with Difficult People |
| Author | Roberta Cava |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Little, Brown Book Group |
| Year published | 1990-11-30 |
| Number of pages | 192 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |