Delivering Knock Your Socks Off Service
Summary
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Delivering Knock Your Socks Off Service by Kristin J Anderson
This text aims to teach the reader the principles of good customer service. This edition is updated, and has new sections on: e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell".| SKU | Unavailable |
| ISBN 13 | 9780814479704 |
| ISBN 10 | 0814479707 |
| Title | Delivering Knock Your Socks Off Service |
| Author | Kristin J Anderson |
| Series | Knock Your Socks Off Ser |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Amacom |
| Year published | 1997-11-21 |
| Number of pages | 136 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |