Delivering Public Services That Work
Summary
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Delivering Public Services That Work by Charlotte Pell
Behind the doom-laden headlines, a quiet revolution is taking place in the public sector. In the police...hospitals...local government...social welfare...costs have been significantly reduced, services have improved exponentially, and there is a real 'danger' of improving morale. There is now no politician or executive in any branch of local government or any area of the public sector who can say: It won't work here. The evidence is clear: it does work here, and right across the board. It's four years since John Seddon's first assault on the regime of 'choice', targets, delivery, inspection, incentives, 'free market' reforms and back-office 'economies of scale' that was paralysing UK local authorities. In 2010, and in response to calls for evidence that Seddon's Vanguard Method really did offer the kind of dramatic improvements that he claimed for it, a first collection of Case Studies showed Vanguard's Systems Thinking approach at work in (mainly) housing and housing benefits departments. This latest collection spells out the kind of dramatic performance improvements that have been consistently achieved in the NHS, the emergency services and a wide range of local authority departments. Taken together, the briefings and case studies offer compelling evidence for anyone in the public sector (anywhere in the world) trying to transform service delivery on a falling budget.
Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University. His aim is to help improve the funding, commissioning, and performance management of social interventions across the public, private, and voluntary sectors. Jan Myers is Associate Professor in the Newcastle Business School at Northumbria University. Her research covers organisational behaviour and HR, and leadership, individual, and organisational development. Charlotte Pell is a visiting fellow at Newcastle Business School, Northumbria University. She edited Delivering Public Services that Work: Volume 2 and Kittens Are Evil and has written for many blogs and other publications on public services. Rob Wilson is professor at Newcastle Business School, Northumbria University with research interests in measurement and performance in public management, co-creation, and collaboration of services, and data and information sharing in public services and public service reform.
| SKU | Unavailable |
| ISBN 13 | 9781908009685 |
| ISBN 10 | 1908009683 |
| Title | Delivering Public Services That Work |
| Author | Charlotte Pell |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Triarchy Press |
| Year published | 2012-04-24 |
| Number of pages | 192 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |