Detail Process Charting by Ben B Graham
Providing a brief introduction to the history of information process improvement, this helpful book offers a common sense approach to data gathering that involves following the path of the process with a clipboard. It defines the elements of a process flowchart (symbols, conventions and words) and explains how each is applied.
Ben B. Graham is President and CEO of The Ben Graham Corporation, a company that provides process improvement consulting, coaching, and training services to organizations across the United States and Canada. He has more than twenty years of experience working with the Graham Process Improvement methodology. He has helped develop organization-wide improvement programs. He has worked with the government at all levels, and hes worked with nonprofit and private enterprise with people in R&D, legal, finance, IT, customer service, warehousing, and other departments. His organization publishes Graham Process Charting Software, which is designed specifically and solely for preparing detail process charts.
| SKU | Unavailable |
| ISBN 13 | 9780471653943 |
| ISBN 10 | 0471653942 |
| Title | Detail Process Charting |
| Author | Ben B Graham |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 2004-07-19 |
| Number of pages | 208 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |