Developments in the Call Centre Industry by Julia Connell
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).-
Privatization and Supply Chain Management
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Organizing Industrial Activities Across Firm Boundaries
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Towards better Performing Transport Networks
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Knowledge, Creativity, and Innovation
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Industrial Clusters in International Value Chains
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The Organisation of the Firm
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Strategic and Organizational Change
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Strategic Inter-Organizational Relationships
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Uniting Diverse Organizations
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Economic Geography of Higher Education
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Uncertainty and Economic Evolution
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The New Mutualism in Public Policy
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Econometric Analysis of the Real Estate Market and Investment
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Partnerships for Regional Innovation and Development
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Knowledge Flows in European Industry
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Change in the Construction Industry
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Business Networks
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Privatisation and Financial Collapse in the Nuclear Industry
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Universities, Innovation and the Economy
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Markets in Fashion
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Formula Funding of Public Services
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Customer Loyalty and Supply Chain Management
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Deregulation, Innovation and Market Liberalization
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Organization and Identity
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Government Managing Risk
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Working in the Service Sector
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Procuring Complex Performance
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The Changing Boundaries of the Firm
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Organizational Network Analysis
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Shopfloor Matters
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Industrial and Labour Market Policy and Performance
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Information Warfare in Business
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Business Clusters
Connell, Julia: - Dr Julia Connell, Associate Professor, Graduate School of Business, University of Newcastle, Australia. The editors have collaborated in two other books, published by Routledge.
| SKU | Unavailable |
| ISBN 13 | 9780415357029 |
| ISBN 10 | 0415357020 |
| Title | Developments in the Call Centre Industry |
| Author | Julia Connell |
| Series | Routledge Studies In Business Organizations And Networks |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Routledge |
| Year published | 2006-06-15 |
| Number of pages | 224 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |