Difficult Conversations by Bruce Patton
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
| SKU | Unavailable |
| ISBN 13 | 9780140277821 |
| ISBN 10 | 014027782X |
| Title | Difficult Conversations |
| Author | Bruce Patton |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Penguin Books Ltd |
| Year published | 2000-05-25 |
| Number of pages | 272 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |