Employees First, Customers Second
Summary
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Employees First, Customers Second by Vineet Nayar
One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.
"In this short, personable book, he explains EFCS's principles and how he put it to work at HCLT, turning the company's fortunes around in just five yearsThe good news: EFCS strategies can work at your company, too." -- The Washington Post "modern classic" -- The Financial Times
Vineet Nayar is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune called his leadership style "The World's Most Modern Management," and the London Business School labeled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.
| SKU | Unavailable |
| ISBN 13 | 9781422139066 |
| ISBN 10 | 1422139069 |
| Title | Employees First, Customers Second |
| Author | Vineet Nayar |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Harvard Business Review Press |
| Year published | 2010-06-08 |
| Number of pages | 208 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |