The Essence of Total Quality Management by John Bank

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The Essence of Total Quality Management by John Bank

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Summary

The Essence of Total Quality Management, 2/e combines theory and practical evidence to providean accessible and up-to-date overview of the subject. The book requires no prior knowledge of TQM and is an ideal text for courses where TQM is being introduced for the first time.

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The Essence of Total Quality Management by John Bank

A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).

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SKU Unavailable
ISBN 13 9780135731147
ISBN 10 0135731143
Title The Essence of Total Quality Management
Author John Bank
Condition Unavailable
Binding Type Paperback
Publisher Pearson Education (US)
Year published 1999-12-02
Number of pages 280
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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