Excuses, Excuses, Xcuses by Darryl S Doane

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Excuses, Excuses, Xcuses by Darryl S Doane

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Excuses, Excuses, Xcuses by Darryl S Doane

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

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SKU Unavailable
ISBN 13 9780874256147
ISBN 10 0874256143
Title Excuses, Excuses, Xcuses
Author Darryl S Doane
Condition Unavailable
Binding Type Paperback
Publisher HRD Press Inc.,U.S.
Year published 2003-01-30
Number of pages 118
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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