Extra Mile by Tycho Press
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established company looking to revamp your customer service to answer new market needs, Extra Mile is the resource for you. Unlike other books that are brimming with irrelevant and outdated information, Extra Mile offers: 500 essential tips, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels A section dedicated to providing excellent customer service online A list of 50 Things Never to Do, to help avoid conflict and negative reviews Get ahead of the pack by learning how great customer service equals customer retention.Tycho Press specializes in producing clearly understandable handbooks that demystify even the most complicated issues, allowing readers to effortlessly expand their knowledge on themes ranging from personal finance to real estate to stock market trading. Our publications empower readers to attain long-term success and securely invest in their own future by providing simple directions and real-life examples. Berkeley, California is home to Tycho Press.
| SKU | Unavailable |
| ISBN 13 | 9781623155940 |
| ISBN 10 | 1623155940 |
| Title | Extra Mile |
| Author | Tycho Press |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Callisto Media Inc. |
| Year published | 2015-05-05 |
| Number of pages | 342 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |