The Fine Art of the Big Talk
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The Fine Art of the Big Talk by Debra Fine
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation.Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:
- Become skilled at the art of quiet negotiation
- Determine your "sales" message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think!)
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
The Fine Art of the Big Talk is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.
She began her career as an engineer before becoming a best-selling author, keynote speaker, and internationally recognized communication specialist. She is the author of the international best-sellers The Fine Art of Small Talk: How to Start a Conversation, Keep It Going, Develop Networking Skills--and Leave a Good Impression and The Fine Art of the Big Talk: How to Attract Customers, Deliver Outstanding Presentations, and Settle Work Disputes.
| SKU | Unavailable |
| ISBN 13 | 9781401302344 |
| ISBN 10 | 1401302343 |
| Title | The Fine Art of the Big Talk |
| Author | Debra Fine |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Hachette Books |
| Year published | 2008-01-01 |
| Number of pages | 256 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |