Freedom from Command and Control
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Seddon, John: - John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance.
| SKU | Unavailable |
| ISBN 13 | 9780954618308 |
| ISBN 10 | 0954618300 |
| Title | Freedom from Command and Control |
| Author | John Seddon |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Vanguard Consulting Ltd |
| Year published | 2003-10-01 |
| Number of pages | 300 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |