Fulfilling Customer Needs by Harry K Jackson
An outstanding practical guide to capacity management --a detailed blueprint for organizational excellence and maximum customer satisfaction. Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target --the first time, every time.
HARRY K. JACKSON Jr., a pioneer in the implementation of modernmanagement tools and practices, is Executive Vice President ofDelta Performance Group, Inc.
NORMAND L. FRIGON is founder and president of Delta PerformanceGroup, Inc. He is the associate director and member of the board ofdirectors of the University of Arizona Reliability EngineeringManagement Institute, and coauthor of Practical Guide toExperimental Design (Wiley). Mr. Jackson and Mr. Frigon arecoauthors of Achieving the Competitive Edge (Wiley), From Conceptto Customer, and The Leader.
NORMAND L. FRIGON is founder and president of Delta PerformanceGroup, Inc. He is the associate director and member of the board ofdirectors of the University of Arizona Reliability EngineeringManagement Institute, and coauthor of Practical Guide toExperimental Design (Wiley). Mr. Jackson and Mr. Frigon arecoauthors of Achieving the Competitive Edge (Wiley), From Conceptto Customer, and The Leader.
| SKU | Unavailable |
| ISBN 13 | 9780471180920 |
| ISBN 10 | 0471180920 |
| Title | Fulfilling Customer Needs |
| Author | Harry K Jackson |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 1998-06-01 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |