Government Electronic and Mobile Services Maturity Index (GEMS 2024)
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Government Electronic and Mobile Services Maturity Index (GEMS 2024) by United Nations Economic And Social Commission For Western Asia
The Government Electronic and Mobile Services (GEMS) Maturity Index aims to measure the maturity of government services delivered through web portals and mobile applications in Arab countries. It is a tool that enables decision makers and policymakers to monitor the progress of digital transformation programmes, with the aim to highlight certain dimensions not reflected in many international indicators, particularly service development, usage, user satisfaction and government efforts for public outreach. To this end, 100 government services have been identified for countries to deliver electronically to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring they address the needs of individuals throughout various stages of their lives, and the needs of businesses from establishment to closure. The services are updated annually to reflect these evolving needs. This report presents the results of the GEMS maturity index for 2024 at both the regional and national levels. It also proposes recommendations that can be adopted to strengthen the digital transformation of government services nationally and ensure their availability through digital channels.| SKU | Unavailable |
| ISBN 13 | 9789211597097 |
| ISBN 10 | 9211597099 |
| Title | Government Electronic and Mobile Services Maturity Index (GEMS 2024) |
| Author | United Nations Economic And Social Commission For Western Asia |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | United Nations |
| Year published | 2025-12-31 |
| Number of pages | 113 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |