Guest Service in the Hospitality Industry by Paul Bagdan

Guest Service in the Hospitality Industry by Paul Bagdan

With a general approach incorporating insights from all areas of hospitality, Guest Service in the Hospitality Industry, 2nd Edition explores the intricacies of quality guest service with proven concepts in the industry.

A Johnson and Wales University faculty member since 1999, Paul Bagdan has spent more than 20 years in the hospitality industry working in resorts, hotels and restaurants, including the Omni Sagamore.
Bagdan specializes in technology, service management and learning styles, and teaches courses in strategic management, marketing, human resources and customer service and has taught briefly in France as part of a faculty exchange. He also serves as faculty advisor to the Eta Sigma Delta National Honor Society.
In addition to being a Certified Hospitality Educator (CHE), Bagdan is both a Certified Food Safety Trainer and a Responsible Alcohol Service Trainer for the state of Rhode Island. He is a member of the RI Hospitality Association and the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), serving as Treasurer for the Northeast Federation of ICHRIE.

SKU	Unavailable
ISBN 13	9781792400735
ISBN 10	179240073X
Title	Guest Service in the Hospitality Industry
Author	Paul Bagdan
Condition	Unavailable
Binding Type	Paperback
Publisher	Kendall/Hunt Publishing Co ,U.S.
Year published	2019-08-20
Number of pages	277
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.